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17 topic groups · 89 answered questions · updated per Decree 336/2025 and Road Traffic Law 2024.

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§ 01

Urgent updates

Cập nhật mới · 2025–2026

New Legal Regulations (2025–2026)

3 cập nhật quan trọng — Nghị định 336/2025, Luật Đường bộ 2024, hệ thống điểm GPLX. Áp dụng từ 2025–2026.

For reference only. Please verify with official sources.

  1. Decree 336/2025/ND-CP governs administrative penalties for road traffic activities, effective from March 1, 2026. For the first time, self-drive car rental is specifically addressed in a dedicated legal provision. Direct impacts on renters:
    • Mandatory written contract: All rental transactions must be documented in a written contract. Verbal agreements or incomplete paperwork result in fines of VND 8–10 million (individuals) or VND 16–20 million (organizations) for the rental company
    • Driving license must have remaining demerit points: ITF is required to check license demerit points (see Q4). If a license has zero points, ITF must refuse to deliver the vehicle
    • No driver-accompanied service: The law prohibits providing a driver under a self-drive rental contract
    • Clearer liability for automated fines: The rental contract serves as legal basis for determining who was driving when an automated fine is issued
  2. Effective January 1, 2025, each driving license is assigned 12 points for managing traffic violations. Each penalty (automated or on-the-spot) may deduct 2–10 points depending on the severity of the violation.
    • Zero points → driving is prohibited, must wait at least 6 months then pass a legal knowledge test to restore points
    • No violations for 12 consecutive months → points automatically restored to 12
    How to check your license points:
    • VNeID app (fastest method)
    • National Public Service Portal
    • Traffic Police Department website
    We recommend checking your license points via VNeID before coming to pick up the vehicle to avoid being refused at the office.
  3. No. A license with zero demerit points means the holder has lost the right to drive, even if the physical card has not expired. This is a new regulation that many people misunderstand.

    Under Decree 336/2025, if ITF rents a vehicle to someone whose license has zero points, ITF faces fines of VND 28–30 million (individuals) or VND 56–60 million (organizations). Therefore, ITF is required to verify license points and has the right to refuse vehicle delivery in such cases.
§ 02

All questions by topic

16 chủ đề

Requirements & Documents

5 questions

  1. When picking up the vehicle, you must present the following 2 documents in person for ITF to verify:
    • Driving license — still valid, minimum Class B. Accepted as either the original physical card or the license integrated in VNeID (level-2 electronic ID, with authenticated QR code) — under current law, a driving license on VNeID has the same legal value as the physical card
    • National ID card (CCCD) — original physical card, or VNeID (the official electronic identification app issued by the Ministry of Public Security, with authenticated QR code)
    Under Article 78 of the Road Traffic Law 2024, self-drive rental contracts must include a copy of the renter's driving license — ITF will keep this on file with the contract (captured from VNeID or the physical card).
    Note: Only photos or photocopies are not accepted as substitutes — documents shown directly via level-2 VNeID are accepted. If you cannot present the required documents in full, ITF will not release the vehicle even if a deposit has been paid.
  2. Minimum Class B (new designation effective 01/01/2025, equivalent to the former B1/B2). A motorcycle license does not qualify.

    In addition to the license class, your driving license must satisfy all of the following:
    • Still valid (not expired)
    • Not suspended or revoked
    • Demerit points remaining — each driving license has a maximum of 12 points (effective from 01/01/2025). A license with zero points is not valid for driving, even if the card has not expired
    Customers can check their license demerit points via the VNeID app before picking up the vehicle.
  3. Yes, but the substitute driver must meet all the same requirements as the primary renter: valid driving license with remaining demerit points and the correct vehicle class.

    The contract signatory remains fully responsible for all damages, violations, and traffic fines throughout the entire rental period — even if caused by a different driver.
    If an unqualified driver causes an accident, the insurance may refuse to pay and the customer will be liable for the full amount.

Booking Process

3 questions

  1. Please provide ITF with the following:
    • Vehicle type: 5-seater, 7-seater, or pickup truck
    • Transmission: manual or automatic
    • Pickup date and time and return date and time
    ITF will check availability and send you a quote as soon as the information is received.
    Example: "7-seater automatic, pickup at 7:00 AM on Jan 11, return at 8:00 PM on Jan 12"
    • Step 1 — Confirm schedule & choose vehicle: Provide the vehicle type and pickup/return dates. ITF will check availability and send a quote.
    • Step 2 — Submit documents: Send photos of both sides of your ID card (CCCD), driving license, and motorbike registration certificate (or specify the cash amount for collateral). Confirm the date and time to finalize the contract.
    • Step 3 — Pay deposit: Transfer 1/3 of the total contract value (minimum VND 500,000). Send a photo of the transfer receipt to ITF.
    • Step 4 — ITF confirms & reserves vehicle: Upon receiving the deposit, ITF will process the contract and reserve the vehicle for you.
    • Step 5 — Pick up vehicle: Visit the ITF office, present your documents, hand over collateral, sign the contract, pay the remaining balance, and jointly record the vehicle's condition.
  3. Yes. ITF offers two booking methods:
    • Method 1 — Via website Visit the Vehicle Availability Search page on the ITF website, select your pickup/return dates to check available vehicles. Then submit a rental request directly on the site — ITF will contact you to confirm and guide you through the next steps
    • Method 2 — Via Zalo / Phone Contact the hotline directly at 0914.010033 (call or Zalo message) — provide the vehicle type and dates, and ITF will check availability and quote a price immediately
    Regardless of the booking method, the subsequent process is the same: submit documents → pay deposit → pick up vehicle at ITF office.
    Booking via the website is only a request submission, not a confirmed reservation. ITF will contact you to confirm availability and complete the booking.

Pricing & Payment

7 questions

  1. Base daily rates vary by vehicle type:
    • From VND 500,000/day — standard vehicles
    • Up to VND 1,200,000/day — premium vehicles
    The above prices do not include VAT, are based on a maximum of 300 km/day, and include vehicle insurance.

    Not included: fuel, parking fees, tolls, VAT, car wash fee (VND 80,000), and other incidental charges.
    The exact price depends on the vehicle type and rental period. Please contact ITF for a personalized quote.
  2. Cash or bank transfer to ITF's bank account. Any additional charges (excess mileage, fuel shortfall, etc.) are settled upon vehicle return.
  3. ITF does not calculate by consecutive 24-hour periods. The specific rules are:
    • 1 standard day = from 12:00 noon to 12:00 noon the next day
    • Pickup before 12:00 noon → counted as 1 full day starting from 12:00 noon that day
    • Pickup between 12:00 noon and 5:00 PM → charged based on actual time (minimum 1/2 day)
    • Pickup from 5:00 PM onward → charged as 1/3 day for the period 5:00 PM – 11:59 PM
    • Minimum rental: 1/2 day (even a 1-hour rental is charged as 1/2 day)
    Examples:
    • Pickup at 10:00 AM, return at 10:00 AM next day → 1 day + 1/2 day = 1.5 days
    • Pickup at 6:00 PM, return at 10:00 AM next day → 1/3 day + 1/2 day = ≈ 0.83 days
    If you're unsure how your specific itinerary will be calculated, ask ITF when booking to avoid any confusion.

Deposit & Refund

5 questions

  1. Yes. The deposit to reserve a vehicle is 1/3 of the total contract value, with a minimum of VND 500,000.
    ITF will reserve the vehicle as soon as the deposit is received. After transferring, send a photo of the receipt so ITF can confirm and process the contract.
    This deposit policy does not apply during major holidays and Tet.
  2. Refund amount depends on how soon you cancel after placing the deposit:
    • Within the first 2 hours: 70% refund
    • From 2 to 5 hours: 50% refund
    • From 5 to 24 hours: 30% refund
    • After 24 hours: no refund
    100% refund in two cases:
    • Loyal customers (3 or more previous rentals) who cancel within 24 hours
    • Force majeure with verifiable evidence (natural disaster, pandemic, government restrictions)
    This deposit policy does not apply during major holidays and Tet.
  3. Two options are available:
    • Postpone & reschedule: within 14 days, up to 2 times
    • Transfer the contract: notify ITF at least 24 hours in advance by phone, email, or in person. The recipient must meet all rental eligibility requirements.

Security Deposit (Collateral)

8 questions

  1. Mandatory. Collateral is an asset the customer entrusts to ITF for the duration of the rental, serving as a guarantee for rental payments and damage compensation (if any). ITF returns the collateral immediately upon contract completion, once all obligations have been settled in full.
  2. Choose 1 of 2 options:
    • Option 1 A motorbike with its original registration certificate (the official document issued by a government authority), valued at a minimum of VND 15 million or as agreed based on the rental vehicle's value
    • Option 2 Cash or an asset of equivalent value, as agreed with ITF
    Why is the original registration certificate required? Only the original certificate serves as legal proof for property transactions. Photocopies, photos, digital certificates on VNeID, or any other electronic format have no legal standing for the purpose of asset settlement or transfer.
  3. Not accepted. Regardless of the motorbike's value, it cannot be used as collateral without the original registration certificate. This applies in all cases:
    • Certificate lost or misplaced
    • Certificate is being reissued by the authorities
    • Certificate only exists as a photocopy, scan, or digital version on VNeID
    In these cases, please use Option 2: cash or an asset of equivalent value.
    If you're unsure about your documents, contact ITF at 0914.010033 to confirm before coming to pick up the vehicle.

Mileage Limit & Overage Fee

4 questions

  1. It is not a daily limit. The "300 km/day" figure is used to calculate a cumulative total allowance based on the entire rental period:
    • 1-day rental → total allowance of 300 km
    • 2-day rental → total allowance of 600 km
    • 3-day rental → total allowance of 900 km
    You can distribute your mileage as needed — you may drive 500 km on the first day and less on subsequent days, as long as the total does not exceed the allowance. ITF only compares the odometer reading at return with the total allowance.

    Example for a 3-day rental (900 km allowance):
    • Day 1: Pleiku → Quy Nhon → Da Nang = 400 km
    • Day 2: Within Da Nang = 80 km
    • Day 3: Da Nang → Pleiku = 350 km
    • Total: 830 km → within allowance, no surcharge
    Bonus: ITF waives the fee if the total overage is under 30 km.
  2. A surcharge applies only when the actual total mileage exceeds the cumulative allowance:
    • No charge if overage is under 30 km
    • VND 3,500/km over if overage is 30 km or more, calculated on the entire overage amount
    The surcharge is settled upon vehicle return based on the odometer reading.

    Example: 2-day rental, allowance of 600 km, actual distance 680 km → overage of 80 km → surcharge = 80 × VND 3,500 = VND 280,000.
  3. The rental fee covers the right to use the vehicle for a period of time, not unlimited mileage. The mileage limit exists because:
    • Vehicle depreciation: Higher mileage accelerates wear at an exponential rate
    • Maintenance costs: Oil changes, air filters, tires — all are proportional to actual kilometers driven. The overage fee directly offsets these costs
    • Transparency: Clear limits help both parties calculate costs easily and avoid disputes
    If your planned route is long, the best approach is to rent for enough days so the mileage allowance covers your trip.
    Tip: Share your planned route with ITF when booking so they can recommend the most suitable rental duration.

Vehicle Pickup & Return Location

7 questions

  1. As a general rule, both pickup and return take place at ITF Gia Lai office: 80 Nguyen Van Cu Street, Dien Hong Ward, Pleiku City. All procedures — contract signing, document handover, collateral exchange, and settlement — are conducted here.

    ITF provides complimentary transfer support for out-of-province customers — see the next question for details.
  2. Vehicle pickup and return support policy:

    Out-of-province customers — Free of charge Customers arriving in Pleiku from another province receive complimentary transfers within the Pleiku city center:
    • Pickup: ITF staff will meet you at the airport, hotel, or any city center location and take you to the ITF office to sign the contract and receive the vehicle
    • Return: Drive the vehicle back to the ITF office, and staff will take you to your hotel or the airport free of charge
    • This service is only available during daytime business hours (not available at night)
    Local customers or those using a motorbike as collateral Pick up and return the vehicle directly at the ITF office.
    To arrange a complimentary transfer, please inform ITF of your arrival or return time in advance via hotline 0914.010033 so staff can be arranged.
  3. The vehicle pickup procedure involves 5 steps:
    • Step 1 — Documents: Present your driving license + ID card (CCCD) — either the original physical card or via VNeID (level-2 electronic ID) — for ITF to verify and keep a copy of your license on file
    • Step 2 — Collateral: Hand over your motorbike with original registration certificate (or cash) to ITF
    • Step 3 — Payment: Pay the remaining rental fee (after deducting the deposit)
    • Step 4 — Record vehicle condition (the most important step):
      • Both parties walk around the vehicle together, inspecting the entire exterior, interior, documents, and included equipment
      • Jointly record a continuous video of the entire vehicle (4 exterior angles, interior, odometer) — the video must clearly show the actual date and time
      • Take additional photos of any existing scratches or dents
      • Both parties send the recordings to each other via Zalo/Messenger on the spot as reference material for the return inspection
    • Step 5 — Sign the vehicle handover report (Appendix 1) after everything has been confirmed
    Do not skip Step 4. The jointly recorded video and photos are the only evidence protecting both parties in case of a dispute about the vehicle's condition at return. No video/photos = no basis for determining responsibility.

Fuel

3 questions

  1. The vehicle is delivered with a full tank and must be returned with a full tank. A small allowance is permitted only if the nearest gas station is less than 10 km from the ITF office.

  2. Có 2 cách giải quyết:

    • Khách cùng ITF ra trạm xăng gần nhất đổ đầy và tự thanh toán
    • Nộp phụ thu 3.000.000đ để ITF tự đổ xăng – số tiền thừa (nếu có) sẽ được hoàn lại kèm video xác nhận

    Hao hụt cho phép: tương ứng quãng đường không quá 10 km đường bộ từ trạm nhiên liệu gần nhất đến địa điểm trả xe.

  3. It varies by vehicle — please confirm with ITF at pickup. Most vehicles in the ITF fleet run on gasoline (not diesel).
    Never put the wrong type of fuel in the vehicle. Filling diesel into a gasoline engine (or vice versa) will damage the entire fuel system. Repair costs are very high and the customer is fully liable. If unsure, ask the gas station attendant or call ITF before refueling.

Vehicle Usage Guidelines

7 questions

  1. ITF is not responsible for customers' personal belongings left in the vehicle — including cash, phones, laptops, luggage, and any other items — whether lost due to theft, break-in, or any incident during the rental period.
    • Do not leave valuables in the vehicle when unattended
    • Always lock the vehicle and close all windows when leaving, even for a few minutes
    • If there is a break-in or theft: file a police report and notify ITF immediately
    When returning the vehicle — check carefully before leaving:
    • Open all compartments, check under the seats, trunk, and glove box before signing the settlement report
    • If you discover forgotten items after leaving, contact ITF immediately at 0914.010033
    • ITF will assist where possible — but if the vehicle has already been handed over to the next customer, ITF cannot guarantee the items are still there and assumes no responsibility for any losses
    • The later you report, the lower the chance of recovery
    Good habit: Take photos of the vehicle interior right before returning as evidence of your check. If you notice missing items after reviewing the photos, notify ITF within 30 minutes of return.
  2. The vehicle is equipped with two independently operating monitoring devices:

    GPS device: Tracks the vehicle's location in real time. ITF uses this to assist with roadside rescue and to verify routes in case of disputes or traffic camera fines.

    Dashcam: Continuously records the view ahead while the vehicle is in motion. This device protects both parties — in the event of an accident, the dashcam provides objective evidence to determine responsibility, preventing false claims and unnecessary disputes.

    Strictly prohibited:
    • Turning off, covering, redirecting, or removing the dashcam
    • Turning off, removing, or tampering with the GPS device
    • Placing tape, paper, or any object over the camera lens
    • Disconnecting the power supply or interfering with the wiring of either device
    Both actions constitute a serious contract violation under Clause 12.1 of the contract and Decree 336/2025/ND-CP. ITF has the right to immediately terminate the contract and repossess the vehicle.
    Why you should not disable the dashcam: In practice, the dashcam protects customers more than it disadvantages them. When another vehicle cuts you off, when a collision is caused by the other party, or when the vehicle is damaged by road debris, the dashcam is the evidence that clears you of liability. Turning it off means giving up your own protection.
  3. The vehicle may only be used on legal public roads within the territory of Vietnam:
    • Prohibited Flooded roads (risk of hydrostatic lock — 100% of vehicle value as compensation per contract)
    • Prohibited Taking the vehicle outside of Vietnam
    • Exercise caution Dirt roads, mountain trails, rough terrain — insurance may not cover damage caused by unsuitable terrain
    • Exercise caution Mountain passes in the Central Highlands during fog or heavy rain
    If your route includes sections with unusual terrain (forest roads, construction zones, etc.), please confirm with ITF in advance for appropriate guidance.

Extension & Return

4 questions

    • Extension of under 7 days: notify at least 24 hours in advance → rate remains at 100%
    • Extension of 7 days or more: notify at least 48 hours in advance → rate reduced to 90%
    Notification can be made by phone, Zalo, SMS, email, or Facebook.
    Extension payment is due from the date of notification, not at vehicle return.

  2. Theo Hợp đồng thuê xe ITF 2026 (Điều 10.3), phí bù đắp cho số ngày chưa sử dụng tính theo 2 mức tùy thời điểm thông báo:

    • 20%/ngày chưa dùng — báo trước 24 giờ (sớm dưới 3 ngày) hoặc 48 giờ (sớm từ 3 ngày trở lên)
    • 50%/ngày chưa dùng — thông báo chậm hơn quy định hoặc không thông báo

    Khoản phí này bù đắp chi phí cơ hội, chi phí điều phối phương tiện và tổn thất khai thác do ITF đã bố trí, giữ xe hoặc từ chối giao dịch khác để thực hiện hợp đồng.

    Trường hợp bất khả kháng có bằng chứng xác thực (thiên tai, dịch bệnh) được xem xét miễn phạt.

  3. A penalty of 150% of the daily rental rate is charged for each day of late return without a written extension agreement with ITF.

    Example: Daily rate of VND 800,000 → 1 day late → penalty of VND 1,200,000. Actual rates vary by vehicle and contract.

Incidents & Accidents

8 questions

  1. Priority #1 — Stay calm, do not argue: Accidents can cause tension and conflict. Stay calm, do not argue or become physical — all disputes will be resolved by the authorities and insurance.

    Steps to follow at the scene:
    • 1. Ensure personal safety — provide first aid if there are injuries, take the injured to a medical facility
    • 2. Call ITF immediately: 0914.010033 — report the location and situation, and wait for instructions before doing anything else
    • 3. Call the nearest police station — especially when there are injuries, significant damage, or disputed liability
    • 4. Do not move the vehicle from the scene unless it poses a traffic hazard
    • 5. Document the scene: Record continuous video, take wide-angle photos — vehicle positions, license plates, damage, road conditions, signs, and injuries
    • 6. Collect the other party's information: Full name, ID number, driving license, license plate, phone number — do not sign any documents at the scene
    • 7. Wait for the police report as the official basis for determining fault
    Do not privately settle compensation with the other party when estimated damages exceed VND 15 million — even if the other party insists on resolving it quickly on the spot. Reason: private settlements may void insurance claims, and actual damages often exceed initial estimates. All cases involving significant damage must go through ITF and the insurance provider.
  2. No, especially when estimated damages exceed VND 15 million. Risks of settling privately:
    • Actual damages may exceed estimates: Internal vehicle damage and latent injuries may only become apparent days later — once a settlement is signed, you cannot claim further compensation
    • Loss of insurance coverage: Settling privately without a police report may cause the insurer to deny the entire claim
    • Legal risk: Without an official report, you have no protection if the other party files a lawsuit later
    • ITF cannot assist: If you've settled without informing ITF, ITF has no basis to provide further support
    Guidelines:
    • Damages under VND 15 million, no injuries, both parties agree: may be considered after notifying and receiving ITF's approval
    • Larger damages, injuries, or unclear liability: police report is mandatory, contact ITF immediately
    When in doubt, call ITF (0914.010033) first — it only takes a few minutes but can prevent major risks.
  3. Call ITF immediately: 0914.010033 for appropriate guidance.
    • Flat tire: The vehicle comes with a spare tire and changing tools. If you cannot change it yourself, ITF will arrange roadside assistance. Only have the tire repaired/replaced at a reputable shop and notify ITF first
    • Engine failure or dead battery: Do not force-start the engine repeatedly — contact ITF immediately to avoid further damage
    • Out of fuel: This is entirely the customer's responsibility; towing or fuel delivery costs are borne by the customer
    Breakdowns caused by natural wear or the vehicle's pre-existing mechanical issues (not caused by customer misuse) will be handled by ITF. In all situations, contact ITF before attempting any repairs yourself.

Traffic Violations

3 questions

  1. The customer is fully responsible. This is a fundamental principle established by multiple legal documents:
    • Law on Administrative Violations 2012 (amended 2020), Article 5: The individual who directly commits the violation bears administrative responsibility — meaning the person behind the wheel at the time of the violation
    • Decree 168/2024/ND-CP: Governs administrative penalties for road traffic violations; handles violations detected via camera (automated fines) — the time of violation determines the applicable penalty; vehicle owners are obligated to provide driver information to authorities upon request
    • Article 78, Road Traffic Law 2024: Self-drive rental contracts serve as legal basis for ITF to provide renter information to authorities when automated fines are issued
    • ITF Rental Contract, Clause 11.4: The customer is responsible for all traffic fines incurred after the return date, with a 3-day response window from when ITF receives the violation notice
    When ITF receives a fine notification, ITF will promptly forward it to the customer and request cooperation within 3 days. If the customer does not cooperate, ITF has the right to provide the renter's information to the authorities as required by law.
    Automated fines may be issued weeks or even months after the violation date. Drive lawfully throughout your trip — traffic camera systems operate 24/7 nationwide.
  2. Responsibility depends on the reason for impoundment, as determined by the official report from the authorities:

    Customer's fault (traffic violation, driving under the influence, carrying prohibited items, unauthorized use of vehicle, etc.):
    • Legal basis: Decree 168/2024/ND-CP and ITF Contract Clause 12.3(a) — the customer bears all consequences of their own violations
    • Bears all costs to retrieve the vehicle (administrative fees, impound storage fees, travel expenses, etc.)
    • Continues to pay rental fees throughout the impoundment period per ITF Contract Clause 5.4 — because the vehicle is unavailable due to the customer's fault
    • If the customer fails to pay, ITF will process the collateral per Contract Clause 10
    ITF's fault (expired vehicle documents, pre-existing mechanical issues, ITF's violations before vehicle delivery, etc.):
    • Legal basis: ITF Contract Clause 7.1 — ITF is obligated to deliver a vehicle in proper condition with valid documents; Article 351 of the Civil Code 2015 — a party that fails to fulfill its contractual obligations bears civil liability and must compensate actual damages
    • ITF bears all costs to process and retrieve the vehicle
    • ITF waives rental fees during the impoundment period caused by ITF's fault
    • ITF compensates the customer for actual, verifiable damages
    In all cases: notify ITF immediately (0914.010033) and retain all official reports and impoundment documents from the authorities. These are the only basis for determining which party is at fault.
  3. Driving under the influence of alcohol is a serious legal violation under Decree 168/2024/ND-CP, resulting in demerit points (4–10 points deducted) and heavy fines. For the rental contract, the consequences are even more severe:
    • Insurance refuses all compensation when the driver is found to have been under the influence of alcohol
    • The customer must pay 100% of the vehicle repair costs out of pocket
    • Bears full civil and criminal liability for damages to third parties
    • ITF has the right to immediately terminate the contract and repossess the vehicle
    Do not drink and drive — no exceptions. If you have consumed alcohol, let someone else drive or arrange for a designated driver service.

Damage Compensation

3 questions

  1. Bồi thường theo hóa đơn sửa chữa thực tế tại đơn vị sửa chữa do ITF lựa chọn hợp lý (ưu tiên đơn vị được doanh nghiệp bảo hiểm hoặc chính hãng chấp thuận).

    Nguyên tắc:

    • Ưu tiên sửa chữa, phục hồi — chỉ thay mới khi không thể sửa hoặc không bảo đảm an toàn, kỹ thuật
    • Hao mòn tự nhiên, khấu hao sử dụng thông thường không thuộc phạm vi bồi thường
    • Tổng bồi thường thiệt hại vật chất đối với xe cho mỗi sự cố không vượt quá 100% giá trị xe theo hợp đồng
    • Các khoản khác (tiền thuê trong thời gian sửa, chi phí hành chính) tính riêng, không cộng dồn trùng lặp

    Mất cắp toàn bộ, hỏng toàn bộ, hoặc thủy kích: 100% giá trị xe theo hợp đồng.

    Quyền báo giá thứ 2: Nếu chi phí sửa chữa từ 10 triệu đồng trở lên, khách có quyền đề nghị ITF đối chiếu thêm báo giá thứ hai trong vòng 3 ngày làm việc — đảm bảo mức chi phí hợp lý và minh bạch.

    Căn cứ pháp lý: Điều 13 Hợp đồng ITF 2026; Điều 476, 479 Bộ luật Dân sự 2015.

  2. Yes, if the damage was caused by the customer. Rental fees continue from the day repairs begin until the vehicle is restored to its original condition and returned to ITF — even if the repair period extends beyond the original rental term. This charge is separate from the damage compensation.

    Legal basis: ITF Contract Clause 5.4 and Article 351 of the Civil Code 2015 (liability for breach of obligation) — the lessee who caused the vehicle to be unusable must still fulfill all financial obligations under the contract. Principle: the rental contract remains in effect, and ITF cannot rent the vehicle to another party during that period.
    Example: 3-day rental, vehicle damaged on day 2 due to customer's fault, repairs take 10 days → customer pays for 12 days of rental (3 contract days + 9 additional repair days) plus actual repair costs.

  3. Có thể, trong vòng 30 ngày kể từ ngày phát hiện thiệt hại hoặc nhận thông báo xử phạt — nhưng không quá 12 tháng kể từ ngày trả xe. Các trường hợp:

    • Hư hỏng ẩn bị che giấu hoặc chưa phát hiện được lúc bàn giao
    • Phạt nguội nhận sau ngày trả xe
    • Thiệt hại bên thứ ba chưa giải quyết xong trong thời gian thuê

    Biên bản thanh lý xác nhận tình trạng xe tại thời điểm trả, không loại trừ trách nhiệm với thiệt hại phát sinh sau đó do lỗi khách trong thời gian thuê.

    Nghĩa vụ xử lý phạt nguội có hiệu lực 12 tháng kể từ ngày trả xe, bất kể hợp đồng đã thanh lý. Khách có nghĩa vụ cập nhật thông tin liên lạc khi thay đổi.

    Căn cứ pháp lý: Điều 12.5, 13.5 Hợp đồng ITF 2026; Điều 584 Bộ luật Dân sự 2015.

Additional Services & Contact

5 questions

  1. No. Under Article 78 of the Road Traffic Law 2024 and Decree 336/2025/ND-CP (effective March 1, 2026), self-drive vehicle rental services are prohibited from including a driver. This regulation is intended to clearly distinguish property rental services from passenger transportation businesses.

    Violations (providing a driver under a self-drive contract) result in fines:
    • Individuals: VND 10–15 million
    • Organizations: VND 20–30 million
    If you need transportation assistance, please contact ITF for advice on solutions that comply with current regulations.
  2. Yes, anywhere within the territory of Vietnam. If your route changes from the original plan, you must notify ITF and receive written or electronic approval (via Zalo, email, or SMS). Taking the vehicle outside of Vietnam is strictly prohibited.
    • Standard car wash: VND 80,000 (included in the contract total)
    • Interior cleaning & deodorizing: VND 200,000 – 500,000 per service (depending on the level of cleaning required)
    Customers are encouraged to return the vehicle clean to avoid these additional charges.

Consignment Partnership

10 questions

Dữ liệu cá nhân & Quyền của bạn

4 questions

  1. Theo Nghị định 13/2023/NĐ-CP về bảo vệ dữ liệu cá nhân, ITF thu thập và xử lý các dữ liệu sau khi quý khách thuê xe:

    • Thông tin nhận dạng: Họ tên, ngày sinh, quốc tịch, CCCD, địa chỉ, số điện thoại
    • Thông tin lái xe: Số GPLX, hạng, số phôi, ngày cấp, nơi cấp, điểm GPLX còn lại
    • Hình ảnh, video: Ảnh chân dung, video bàn giao xe, video thanh lý
    • Dữ liệu hành trình: Vị trí GPS, tốc độ, quãng đường; hình ảnh camera hành trình

    Mục đích xử lý: xác minh điều kiện thuê xe, giao nhận xe, quản lý hành trình, hỗ trợ giải quyết sự cố, làm việc với bảo hiểm, cung cấp cho Công an khi có yêu cầu pháp luật, và giải quyết tranh chấp.

    Khi ký Phụ lục 2 lúc nhận xe, quý khách xác nhận đã được thông báo đầy đủ và đồng ý với việc xử lý dữ liệu phục vụ các mục đích trên.

  2. Xe được trang bị 2 thiết bị giám sát độc lập:

    • Thiết bị GPS: ghi vị trí, tốc độ, quãng đường — hoạt động liên tục trong thời gian thuê. Dữ liệu lưu bởi nhà cung cấp dịch vụ GPS thông thường ~30 ngày.
    • Camera hành trình: ghi hình giao thông bên ngoài xe (phía trước và/hoặc sau), phục vụ bảo vệ quyền lợi hai bên khi tai nạn, tranh chấp hoặc xác định lỗi va chạm.

    Quyền của khách: Quý khách có quyền yêu cầu ITF cung cấp bản trích xuất dữ liệu GPS liên quan đến thời gian thuê, trong phạm vi dữ liệu còn được lưu trữ. Liên hệ hotline 0914 010 033 để yêu cầu.

    Lưu ý: Các thiết bị này bảo vệ cả hai bên. Tuyệt đối không tắt, che, xoay lệch, tháo gỡ hoặc ngắt nguồn — vi phạm sẽ được coi là vi phạm nghiêm trọng và ITF có quyền chấm dứt hợp đồng ngay.

  3. Theo Điều 9 Nghị định 13/2023/NĐ-CP, quý khách có các quyền sau với dữ liệu cá nhân của mình:

    • Quyền được biết: được thông báo về việc xử lý dữ liệu
    • Quyền truy cập: xem, yêu cầu bản sao dữ liệu đang được xử lý
    • Quyền chỉnh sửa: yêu cầu sửa dữ liệu không chính xác
    • Quyền xóa, hạn chế xử lý: yêu cầu xóa hoặc hạn chế
    • Quyền rút đồng ý, phản đối: rút đồng ý hoặc phản đối xử lý
    • Quyền khiếu nại, khởi kiện: khiếu nại đến cơ quan có thẩm quyền hoặc khởi kiện

    Giới hạn quyền: Việc rút đồng ý, yêu cầu xóa hoặc hạn chế không áp dụng đối với phần dữ liệu ITF phải tiếp tục xử lý để thực hiện nghĩa vụ hợp đồng hoặc nghĩa vụ pháp lý với cơ quan nhà nước (cung cấp thông tin phạt nguội, giám định bảo hiểm) — cho đến khi các nghĩa vụ đó hoàn tất.

    Để thực hiện quyền, vui lòng liên hệ ITF qua hotline 0914 010 033 hoặc đến trực tiếp văn phòng.

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